Refund Policy

1. Digital products

Because files are available to download straight after checkout and can't be returned, digital product sales are final once your download page has been opened. This does not affect the cases below.

2. When we will refund you

We will give you a full refund if, within 14 days of your purchase:

• The file is damaged or won't open in the software listed on the product page, and we can't fix it or send a working file within 3 business days.
• The product is clearly different from its description on our website.
• You were charged twice for the same product.
• You paid but never received access to your download page, and we can't give you the files.

3. When we can't offer a refund

• You changed your mind after opening the download page.
• The product doesn't suit your business, even though it works as described.
• You lost your files. Just email us and we will send them again.
• Your software is older than the version listed on the product page.

4. How to ask for a refund

Email info@proofflux.com from the email address you used to order, with:

• The product name and the date you bought it.
• What went wrong, with a screenshot if possible.

We usually reply within 2 business days. Approved refunds go back to your original payment method through Stripe. Depending on your bank, it can take 5 to 10 business days to appear.

5. Free products

Free products have no charge, so there is nothing to refund. If a free file doesn't work, email us and we will send you a working copy.

6. Services

Our services, such as Amazon Management, Menuflow and Commerce Automation, are covered by the payment and cancellation terms in your service agreement or proposal, not by this policy.

7. Your legal rights

This policy does not affect any rights you have under applicable consumer protection law.

8. Contact us

Proofflux, part of Prooff Group LLC, a company registered in Wyoming, USA, operating from Dubai, United Arab Emirates.
Email: info@proofflux.com
Phone and WhatsApp: +971 50 960 5007